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Using the SPA-941 SIP Phone
Using the Handset, Speakerphone or Headset
Calls can be made or received using the handset, a speakerphone or headset and you can switch audio devices during a call. Adjust the volume for the device you are using with the volume adjustment bar.
Using the Handset
To place and answer calls using the handset, simply lift the handset.
Using the Speaker
To place and answer calls using the speaker, press the speaker button. The green light behind the button will illuminate.
Using the Headset
Plug an approved headset with a 2.5mm connector into the headset port on the right side of the phone. Press the headset button and the green light behind the button will illuminate.
For information on the exact models of headsets that are supported, see the IP phone information on http://www.linksys.com
Switching Between the Handset/Headset/Speakerphone During a Call
Any of the audio devices can be used during a call. Only one device at a time can be used.
The handset can be on the hook when using the speakerphone or headset function. If switching from the handset, make sure the speakerphone or headset light is illuminated before placing the handset back on the hook.
Linksys SPA921, SPA922, SPA941 and SPA942 Basic buttons
Table 1: Basic Feature Buttons
| Navigation button |
Allows you to navigate (left, right, up, down) through the soft button features. |
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Dial pad
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Use to enter numbers, letters or characters (not shown). |
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LCD Screen
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The phone display screen. It shows the date, time, and the phone number, incoming caller ‘s ID (if available), line/call status, extension numbers and the soft button features.
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| Lines (SPA941& 942 models only) |
Shows extension number and status |
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Soft buttons
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Select a feature shown in the soft button features |
| Soft button features |
Shows available choices based on current phone function |
Basic Soft button features
The soft buttons below the LCD screen allow you to easily select phone functions. For basic soft button feature definitions, see the table below. Other buttons are explained in the Setup section of this chapter.
Table 2: Soft button features
(alphabetical, not as they appear on the phone)
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cfwd
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Forwards calls, with 4 options: All, When the line is busy, When there is no answer, or When there is no answer after a time delay |
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dir
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Access the phone's directory (see item 2 in Setup for details) |
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dnd
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Do not disturb. Sends incoming calls to voice mail, or gives a busy signal if voice mail is not available (see item 5 in Setup for details) |
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grPick
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Allows you to pickup a call from an extension outside your group |
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lcr
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last call return: dials the last call received |
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park
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park a call at a designated "park" number. The call is active until you unpark it, or the caller disconnects (Must be configured by your Phone Administrator.) |
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pickup
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pickup a call from another phone in your group |
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redial
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displays a list of recently called numbers |
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unpark
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use to pick up a call from the number where it was parked |
Making Telephone Calls
You can place a call by:
- Lifting the handset and dialing immediately, or
- Connect the headset, press the headset button and dial, or
- Press the speaker button and dial.
You will see Called person Ringing and Connected in sequence as the call is being connected.
At the end of the call, hang up the phone to disconnect. For headset or speaker, you must also push the button to end the call.
Dialing From the Redial List
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To redial the last number called, press the soft button below redial twice, or
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Press the soft button under dir to see the phone's directory choices. Use the navigation button to highlight your choice. Lift the handset and the number will automatically be dialed.
To set up a personal directory see below
Speed Dialing
Speed dial numbers must already be programmed into the phone (see item 3 in Setup)
- Dial the speed dial number and then lift the handset, or
- Lift the handset (or enable the headset or speaker) and dial the speed dial number, followed by the # button on the phone.
The entry in the speed dial memory will be dialed automatically.
Receiving Calls
Multiple Calls on a Single Line (SPA921 and SPA922)
Multiple calls can be received on a single line.
To access more than one simultaneous call, use the hold and/or conference features.
Multiple Calls on a Multiple Lines (SPA941 and SPA942)
Calls will come into the phone on the first available line.
When a call is incoming, the associated line button will flash and the phone will ring.
If there are multiple lines ringing, caller information for each call will display on the LCD screen.
Special Features
Accessing the Voice Mailbox
Access the voice mailbox by pressing the mailbox button, or by dialing the voicemail extension. To enter the voice mailbox number, see item 8 in Setup. Voice mail service must be available on your voice network.
Muting a Call
Mute the handset, headset or speakerphone by pressing the Mute button. This prevents the person on the active call from hearing what you or someone else in the room is saying.
To cancel the Mute function, press the Mute button again.
Placing a Call on Hold
Press the hold button to put the active call on hold.
If there is another incoming call, you can now answer the 2nd call or line.
For multiple lines (SPA941 and SPA942), the line button of the call on hold will, by default, flash red.
Resume the 1st call by pressing the line button associated with the 1st call.
If the 2nd call is still in progress it will automatically go into a "hold" state when the 1st call goes active.
Three Way Conference Calls
To initiate a conference call, press the soft button under conf during an active call.
The first call is placed on hold, and you will hear a dial tone.
Dial the second person's telephone number.
To start the conference call, press the soft button under conf again; all three parties will be participating in a conference call.
When you hang up, the other two parties will be disconnected.
Attended Transfer
To initiate a transfer, press the soft button under xfer during an active call.
This places the first call on hold and you will hear a dial tone.
Dial the second person's telephone number. When the second person answers, you can have a private conversation with the second person without the first person hearing it.
To connect the call to the second person, press the soft button under xfer again to complete the transfer.
You will be disconnected from the call.
If you hang up during the call with the second person before pressing xfer, the transfer is not completed, this only ends the call with the second person.
Unattended Transfer
To initiate an unattended (blind) transfer, press the soft button under xfer during an active call.
The first call is placed on hold and you will hear a dial tone. You can now dial the second person's telephone number.
After the second person's phone is ringing, press the soft button under xfer again to complete the transfer.
You will be disconnected from the call.
If you hang up before the second call is ringing, the blind transfer will fail and the first person will be disconnected.
NOTE: For SPA941 and SPA942, if you misdial when calling the second number, press the line button again and you will receive a dial tone. You can dial the number.
Ending a Call
To end a handset call, hang up the handset.
To end a speakerphone call, press the speaker button.
To end a headset call, press the headset button.
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SPA-941 Features 
