Cancellation Policy
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AxisInternet, Inc. Cancellation Policy
Cancellation of Month to Month services MUST be made in writing (email, letter, or fax) or in person no less than 30 days prior to next invoice due date and only by the authorized person on the account. If 30 days notice is not given and your CC is charged, the service(s) will be canceled on the next billing cycle. No refund can be given.
Cancellation of Annual and Semi-Annual services MUST be made in writing (email, letter, or fax) or in person no less than 30 days prior to next invoice due date and only by the authorized name on the account. If 30 days notice is not given and your CC is charged you will be changed for one month of service and refund processing fee in the amount of $25.00 will apply
Customers with longer term contracts for co-location, circuits, digital phone service etc. requires a 45 day written notice via email and fax only. Cancelations with less than 45 days notice will fall under the terms listed on the signed contract.
How to Cancel Services
Cancellation notice via email: must be sent (in accordance with above criteria) to
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using the email account of record on the customer account. The email must include both the customer account number and the master password on the account.
Cancellation notice via fax: must be sent to 303-893-2947,and must also include your customer account number and the master password on the account.
Cancellation notice via US postal service must be mailed to:
AxisInternet, Inc.
910 16th St., Suite 1110
Denver Colorado 80202
It must received as stated above. Notice must be written on company letterhead and include both the customer account number and master password on the account. Cancellation notice sent by postal mail or facsimile, only the account number is required.
The purpose of this policy is to protect not only you, the customer, but also AxisInternet. This prevents others from canceling your account, and also provides you and us with written documentation of your cancellation so that there will be no confusion in regards to billing.
Please Note: If you move your services to another company it is your responsibility to provide notice as described above, not the company you change to. Only you have the authority to change and cancel the AxisInternet services on your account.