Quality Of Service

AxisInternet guarantees 100% uptime: The AxisInternet T-1 Quality of Service Guarantee, known as T1-QOS service provides a permanently open, high bandwidth, dedicated connection to the Internet. It is available in a range of options, enabling you to choose the service edition that suits you best.

And for extra peace of mind: T1-QOS is covered by AxisInternet's Service Level Agreement. T1-QOS provides business strength Internet connectivity.

Dedicated Internet Access: In today's world, it is increasingly crucial that your organization has an Internet connection you can trust and a level of service that will support mission critical communication with your customers, suppliers and partners.

Service quality you can trust: AxisInternet knows that you can't afford to be let down by your Internet Service Provider. That is why we have made ground-breaking commitments to our customers in the form of Service Level Agreements (SLAs). The T1-QOS SLA provides commitments in three key areas:

Network availability: The AxisInternet network will be available 100% of the time.

Customer notification: Should a fault cause the service to become unavailable, AxisInternet will notify the customer within 30 minutes, during business hours.

Should this level of service fail to be achieved: AxisInternet will credit the customer's account. Service Level Agreements are subject to country availability. For specific details on the local availability of the SLA and details of credits, see our Service Availability Guarantee document.

Choose the service edition to match your needs: Every business uses the Internet differently. So, at AxisInternet, we offer you a choice of different dedicated access service editions. This gives you an unequaled range of options, enabling you to choose the level of access, bandwidth and payment method that suits you best.

Burstable Edition: When you sign up for the Burstable service, you choose a 'bandwidth tier', which provides you with a specific amount of bandwidth for a fixed fee. However you get access to the full capacity of the chosen service type at any given time. Should you require more bandwidth than the chosen bandwidth tier would normally provide, you can 'burst' to the maximum bandwidth capacity your service provides. If for two months in a row your sustained usage level amounts to a higher tier than the one you chose (you actually required more bandwidth than was selected), you will be automatically moved to the tier that corresponds to the actual used amount of bandwidth.

Local Service Options may include:

• Service Level Agreement (SLA)
• Router
• Provision of the Local Loop.
• ISDN back-up (where available) "Shadow" connections (a secondary back-up connection that provides service if the primary connection should fail)

Click here to download a PDF of our QOS