Notice for 911 Dialing

Axis-VoIP provides Basic 911 coverage nationwide and E911 where available. AxisInternet must have the correct physical location of your Axis-VoIP telephone adapter.

With E911 service, your registered address and phone number is automatically delivered to the proper local emergency call center. This information appears on the emergency dispatcher's computer screen.

You will be asked to provide this information during sign-up. If this address is not accurate or if you move your adapter to another location, even temporarily, you must call customer service at 1.800.317.2947 to update the physical location of your adapter. If this information is not accurately recorded, emergency services will not be able to locate you if you are unable to speak your address or are disconnected – even in areas where E911 service is available. 911 service may be disrupted by power outages or outages of your Internet service. We urge you to review the “Emergency Services - 911 Dialing” section in the Axis-VoIP Terms of Service agreement for more information about 911 Dialing.

You shall inform any household residents, guests and other third persons who may be present at the physical location where you utilize the Service of the important differences in and limitations of dialing 911 from a Axis-VoIP phone. These limitations include but are not limited to unavailability in the event of a power outage.